Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather data you supply willingly. This includes your name, company name, email address, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when you place orders, though these are processed securely through our payment partners.

For our corporate clients, we may obtain extra business information such as company registration details, preferred delivery times, and budget considerations to help us tailor services to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate the site. This information helps us enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal data to fulfill floral orders and deliver outstanding customer support. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Keeping you informed about order status and delivery timelines
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal information to analyze market trends and improve our operations. For example, we might examine which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time via the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and floral suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations relevant to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to defend against threats.

Physical security measures safeguard our office systems, and access to personal information is restricted to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that conform to industry standards. We do not store full credit card numbers on our systems; this data is managed by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view the information we hold about you, ask us to correct inaccuracies, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests such as preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for proper website functionality, enabling basic features like navigation and secure access. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings through your browser. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If RiverLodgeCalm undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We will notify you of any such changes and ensure your information remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal data is either securely transferred to a successor with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will inform you via email or by posting a notice on our site before they take effect.

Smaller updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly delete that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the issue promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data overseas. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with changing privacy standards within United Kingdom's digital economy.